Shipping & Returns Info







FREE SHIPPING

 

We are pleased to announce Sugar My World now sells and ships to over 70 countries around the World (FOR FREE!). While we try to cater to all of our beautiful globe- unfortunately there are some countries we cannot sell/ship to. This is due to extremely high shipping costs and customs/import regulations. If your country is not included we apologise and rest assured we are looking for ways in the future to expand our offerings to you. 

 



SHIPPING TIMES

 

Please note that due to Covid our packing and shipping times have been somewhat affected. While we usually manage to have packages to you from 2-3 weeks max; some packages, depending on country of destination are now taking longer. Taking this into consideration, we kindly suggest you purchase products in advance if they are a gift and required by a specific date. Thank you for your support and understanding during these times. 

 

 

RETURN POLICY 

 

We do our very best to ensure our customers are happy with their purchases and the service we provide.  In the unlikely event that you receive the wrong product; or that your product arrives to you damaged/faulty, we will offer you a refund or exchange on your purchase. PLEASE make sure you contact us within 7 days of receiving your item so we can arrange this. The item must be returned to us within 30 days of you receiving the item. 

 

In the case you change your mind, unfortunately we cannot offer a refund or exchange. We are a small business, and after our expenses, free shipping, paying staff and partial profits being donated to charity, we do not make enough profits to have discarded products that cannot be resold. Please choose carefully when purchasing, read the product description and look at the pictures to makes sure it is the right thing for you. We have gone to efforts to make sure there is ample information, measurements, descriptions and photos of each product so you can make an informed decision on your purchase. PLEASE use sizing charts provided in the product pictures of the T-shirts. The sizing varies depending on the manufacturer, and are usually smaller than regular sizing.